Customer Help
Clear answers for shopping in Kenya. Pay when your order arrives.
Common purchase queries answered
Orders and Shipping
Cash on Delivery is the only currently confirmed payment method. Pay when your order arrives. You do not need to enter card details.
Product prices are shown in Kenyan shillings (KES). Review the order total and any delivery charges before confirming.
Nairobi: Same-day delivery.
Other locations across Kenya: Delivery within 24–48 hours.
Call or WhatsApp +254 768 519 833 or email [email protected] as soon as possible. Changes depend on the order status.
Keep your order confirmation and order number. If you used an account, check the My Account page for available order details.
Nairobi: Same-day delivery.
Other locations across Kenya: Delivery within 24–48 hours.
If you need to swap an item
Returns and Exchanges
DEFATHLON Kenya has a 7-day returns policy. Contact us promptly for the return instructions applicable to your order. Further eligibility conditions, the return address, and refund timing must be confirmed with the store.
Call or WhatsApp +254 768 519 833 or email [email protected]. Include your order number and clear photos of the issue.
Contact the store for a confirmed return address and instructions before sending an item. The published postal address is not a confirmed parcel-return address.
For an approved return, confirm the refund method and timing with the store. No automatic card refund or refund deadline is promised.
Call or WhatsApp +254 768 519 833 or email [email protected]. Include your order number.